Privacy Policy
Last updated: September 2026
Your privacy is important to Feng Shui Balance, and we are committed to protecting the personal information you choose to share with us. This Privacy Policy explains how Feng Shui Balance collects, uses, stores and protects your personal information when you visit our website, purchase a product, make an enquiry or engage our Feng Shui services. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
The information we collect depends on how you interact with Feng Shui Balance and may include your name, email address, telephone number, booking or billing information, correspondence with us and information you provide through forms, questionnaires or consultations. For personalised Feng Shui services, we may also collect information about your property, including your home address, floor plans, photographs, year of construction, renovation history and details about how different spaces within your home are used. For fertility-focused services, you may choose to share a brief fertility history or other relevant health information. This information is treated confidentially and is used only to provide your personalised service and related support. We only collect information that is reasonably necessary to provide our services and communicate with you.
2. How we collect and use your information
We generally collect information directly from you when you make an enquiry, book a consultation, purchase a product, subscribe to our mailing list, complete a questionnaire or provide information needed for a Feng Shui analysis. We may use your information to provide products and services, prepare personalised Feng Shui reports and recommendations, manage bookings and payments, respond to enquiries, provide client support and maintain appropriate business records. We may also send you newsletters, educational content, offers or updates. You can unsubscribe at any time using the unsubscribe link in our emails.
3. Sharing your information
Feng Shui Balance does not sell or rent your personal information. We may share information with trusted third-party service providers where this is necessary to operate our business or provide a product or service you have requested. This may include providers used for website hosting, email communication, bookings, payment processing, forms, digital product delivery and secure file storage. Some of these providers may store or process information outside Australia. Where this occurs, information may be handled in the countries in which those providers or their technology systems operate. We may also disclose personal information where required or authorised by law.
4. Storage and security
Feng Shui Balance takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically through trusted business systems and third-party service providers. Personal information is kept only for as long as reasonably required to provide our services, maintain appropriate business records and meet any legal obligations. When information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it where appropriate. While we take care to protect your information, no method of storing or transmitting information online can be guaranteed to be completely secure.
5. Payments
Payments made through this website may be processed securely by third-party payment providers. Feng Shui Balance does not generally receive or store your full credit or debit card details where payments are processed directly by those providers. Their handling of payment information is governed by their own privacy and security policies.
6. Cookies and website data
Our website may use cookies and similar technologies to help the site function, remember preferences and understand how visitors interact with our content. We may also collect basic technical information such as your IP address, browser or device information and website activity. You can manage cookies through your browser settings or through any cookie controls available on our website.
7. Accessing or updating your information
You may request access to the personal information Feng Shui Balance holds about you or ask us to correct information that is inaccurate, incomplete or out of date. If your details change or you have any concerns about the information we hold, please contact us using the details below. You may also unsubscribe from marketing communications at any time.
8. Third-party websites
Our website may contain links to third-party websites or services. Feng Shui Balance is not responsible for the privacy practices, security or content of those external websites. We recommend reviewing their privacy policies before providing personal information.
9. Changes to this policy
Feng Shui Balance may update this Privacy Policy from time to time. Any changes will be published on this page, together with the date the policy was last updated.
10. Questions or concerns
If you have any questions or concerns about how your personal information is collected, used or stored, please contact Feng Shui Balance. If you believe your personal information has not been handled appropriately, please contact us first so we can review and respond to your concern. Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.